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Client Portal

Concept

Overview

The Client Portal (when enabled for your clinic) lets clients complete selected tasks online, such as reviewing forms or updating limited information.

::: note Portal capabilities vary by FICE configuration. Treat detailed feature lists below as a placeholder until confirmed for your clinic. :::

When is it used?

Staff may use portal tools to:

  • Invite a client to the portal
  • Resend an invitation
  • Check whether a client has activated access

Typical staff workflow (placeholder)

  1. Open the client profile.
  2. Open Portal settings.
  3. Select Invite or Resend invite.
  4. Confirm the email address on file.
Client portal invitation controls

WARNING

Do not include PHI in invitation troubleshooting emails outside approved channels.

  • Client Profile
  • Consents
  • Clinic Settings

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